I know every insurance agent you have had throughout your insurance history has made a pledge to follow up and obtain the best policies for you and keep an eye out for your needs. My question is, how often do you hear from your agent and I mean your real agent not some post card or letter? When was the last actual conversation you had with your agent? Now, ask yourself how many years you have kept your business with that agent? Five, six, seven, years and post cards and photo Christmas cards is that what communication you have with your agent?
Why does a relationship with your agent matter? Well, I think as an agent it has been my duty to know my clients to better understand their needs and how they change. I mean did you buy a bigger house and have a baby? Are you approaching time to think about retirement? Are you already at retirement and ready to downsize? All of life matters and your insurance moves right with you. There is an element of true customer service which is really people caring enough to do the right thing for their clients all year long.
Is your agent educated in the industry? There are agents out there who moved into the insurance industry from a different industry to "try it on for size" so to speak. It really does make and incredible difference to have an agent who truly understands the intricacies of the insurance contract. Selling a package to a family without expanded knowledge of what that contract does for a family or business really makes all of he difference in the world. There is a certain level of professionalism that comes from someone with longevity in the industry that includes a highly knowledgeable base for understanding the policies and how they should function for you. You'd want your doctor to have eduction your insurance agent should as well.
Finally, what makes all of the difference in the world an agent that responds to you. Ever notice you have to talk to anyone in the office besides your agent? This popular trend is sometimes necessary for agents as they have a growing business too, but that relationship should always be with your agent and you should be able to reach them any day of the week. You trust your home, auto, business, life, and retirement to them in some cases so they really should be one phone call away.
It is okay to tell your agent how you expect to be treated it only leads them to a more knowledgeable relationship with you. Each client is different some want to come in to pay their bills, some want everything done online. This important because then your agent knows how to communicate with you best. When you purchase your insurance products have a conversation with your agent make sure that is the person you want to place your business with. Good old fashioned customer service and the service of the new millennium should always be welcomed.
With Brookson Insurance we have made it our priority to be available whenever our clients need us. There is no 8 to 5 limit on that, there is no I'll get back to you tomorrow, there is only you got it whenever you need it. Sure this is not easy for us, but that is what good customer service is all about. Jewelie and I both as agents decided that this agency would be technologically advanced for after hours service by a live agent. Our office phones ring directly to our cell phones after normal business hours. I guess you could say we are always on call! Both Jewelie and I have an extensive claims background in both personal and commercial insurance as previous claims adjusters. We didn't just happen into this business we were built for this business. We have seen the tragedy of large losses, fires, tornadoes, and the aftermath they leave.
In my career I have stood on the foundation of a home torn away by a tornado and sat down at the hotel trying to explain what was going to happen next to a family who lost every memory they created. I sit and think about that with every policy I write.
At Brookson Insurance clients matter most. It's not about just selling policies it's truly about PROTECTION and making sure you have it. We refer to our agency as a family of clients because you matter first and then we get on with protecting you year after year. Brookson Insurance where we do business better because of you!
Heather
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